POSITION TITLE: Registration Clerk (Temp Services/CSS) (Multi-lingual)

(English, Spanish, Portuguese, Creole)

DEPARTMENT: Health and Community Wellness

SALARY: $20.00 per hour

OPENING DATE: February 15, 2023

REQUIREMENT: Applicants must be City of Newark Residents.

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Overview

The Mary Eliza Mahoney Health Center is one of 25 Federally Qualified Health Centers in the state of NJ. Our mission is to provide primary and preventive care to patients regardless of their ability to pay, race, and ethnicity, MEMHC has been able to expand its services to our patients in specialties such as Pediatrics, Mental Health Substance Abuse, OB/GYN, Internal Medicine, Infectious Disease, as well as Dental care. By joining and being a member of our team, you will be able to provide quality care as well as work in a great environment.

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Responsibilities

The fundamental reason this classification exists is to ensure that patients of the Medical Center are seen in an efficient and timely manner. The position requires that the MEMHC staff prepares and collects all necessary documentation, and update all patient information to facilitate payment from the various insurance carriers. Additionally, the registration clerk is required staff is required to maintain patients’ confidentiality in regards to HIPAA and other federal, state and local regulations as stated in MEMHC policies and procedure manual. As a Registration Clerk, you will be responsible for performing the following duties:

• Greet patients in a prompt, pleasant and helpful manner
• Maintains and updates current information on providers’ schedules
• Conduct personal interview to obtain required demographic, income and insurance information and enters such information into computer
• Obtains required signatures on legal consents and insurance forms
• Contact insurance to verify coverage status and assure we are the PCP, where necessary
• Adjust the computer classification of visit to accurately reflect the expected pay source
• Responsible for daily co-pay, sliding fee, self- pay cash collection
• Answer inquiries of patients regarding regulations and services; when necessary, refers inquiries to appropriate person or department
• Discusses patient’s account balances with responsible party
• Initiates Presumptive Eligibility (PE) application for patients that qualify
• Completes uncompensated care (LOA) applications, follows up on patient pending documentation
• Input correct data into the ancillary electronic medical record
• Other front duties as assigned

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General Requirements

• Demonstrate ability to adapt to changes regularly
• Ability to follow instructions, given either orally or in writing
• Ability to work with little or no supervision
• Demonstrate effective follow through with all task
• Attends work regularly and punctually; is readily accessible during work hours to peer; limits absence from own duty stations and limits visits and activities which distract others from their performance of duties
• Remains competent in skills required for position
• Works cooperatively with immediate supervisor, with department members, and with other departments
• Continuous quality improvement
• Treats all patients/clients and visitors with respect
• Knows Patient rights and responsibilities

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Training and Experience

Minimum of two (2) or more years of experience in medical office; OR any equivalent combination of experience and training that provide the required knowledge, skills, and abilities. FQHC experience preferred.

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SEND COVER LETTER & RESUME TO:

Alexandria Massey, Chief Operations Officer masseya@ci.newark.nj.us

Christine Laureano, Medical Records Supervisor laureanoc@ci.newark.nj.us

Sandra Williams, Personnel Officer williamss@ci.newark.nj.us