Dear Newark Residents,

We are pleased to report that phone services for the City of Newark have been fully restored.

Our teams have verified that both internal and external lines—including non-emergency lines previously affected—are now operational.

‍Emergency services (911)remained fully functional throughout the disruption.If you continue to experience issues reaching any department, please contact our temporary support email:citycomplaints@ci.newark.nj.us.

‍We appreciate your patience, understanding, and cooperation during this outage.

We are also working internally to review the incident and implement safeguards to prevent future disruptions.

Thank you,

‍Darrell A. Smith, Sr.

‍Director, Office of Information Technology

City of Newark